Refund & Cancellation Policy
We're committed to fairness and transparency. Review our refund and cancellation rules so you can book with confidence.
1. Cancellation Windows
Refund eligibility depends on how early you cancel before the scheduled start time.
| Cancellation Window (Before Start Time) | Eligibility | Typical Refund |
|---|---|---|
| More than 24 hours | Full refund | 100% |
| 3 hours to 24 hours | Partial refund | 50% |
| Less than 3 hours | Limited refund | Up to 20% |
| After service has started | No refund | 0% |
Note: Specific service types may have different windows. See the table below.
2. Refund Eligibility by Service Type
Refund rules may vary slightly depending on the nature of the service.
| Service Type | > 24 Hours | 3–24 Hours | < 3 Hours | After Start |
|---|---|---|---|---|
| Ride / Transport | 100% | 50% | 20% | 0% |
| Home Cleaning | 100% | 50% | 20% | 0% |
| Aircon Service | 100% | 50% | 20% | 0% |
| Elderly Care | 100% | 50% | 20% | 0% |
| Laundry Service | 100% | 50% | 20% | 0% |
| Other Home Services | 100% | 50% | 20% | 0% |
3. Refund Scenarios
Here are common situations and how we handle refunds.
4. Refund Methods
Refunds will be returned to your original payment method.
5. Refund Processing Time
Once approved, refunds are processed within:
6. Non-Refundable Cases
Refunds may not be available in the following cases:
7. Dispute Resolution & Support
We're here to help if something doesn't go as expected.
8. How to Request a Refund
You can request a refund easily through the app or website.
9. Refund Process Timeline
10. Frequently Asked Questions
Manage bookings & refunds on the go
Open the KindGo app for quick access to your bookings, support, and refund requests.
