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Customers using KindGo safely

Safety Policy

Our commitment to protecting customers, providers, and every interaction.

Safety is at the heart of everything we do. We combine technology, screening, education, and people to create a trusted environment where our community can connect with confidence.

People FirstProactive ProtectionAccountableTransparent
Identity Verification
We verify user identities to help ensure real people are behind every account.
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Provider Screening
We screen providers with identity and document verification, and credential checks where applicable.
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Safe Communication
In-app messaging keeps your personal contact details private and secure.
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Incident Prevention
Smart systems and education help prevent issues before they happen.
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Emergency Response
We act quickly when it matters most and support you with urgent situations.
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Reporting & Escalation
Report concerns easily. We review every report and take appropriate action.
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Community Standards
Clear expectations for respectful behavior and professional service experiences.
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Safety Tools in the App
Access safety features and resources right from the KindGo app.
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How safety works

1Join & Verify
Users sign up and verify their identity.
2Screen & Review
Providers go through screening and ongoing checks.
3Connect Safely
You connect and communicate securely in-app.
4Monitor & Prevent
We use technology and training to reduce risk.
5Act & Improve
We respond to issues and continuously improve safety.

Quick emergency links

KindGo is not an emergency service. In an emergency, call Thailand's national numbers below — 191 (police), 1669 (medical), 199 (fire).

Police191Medical / Ambulance1669Fire / Rescue199Live Chat with SupportAvailable 24/7Report an IncidentWe're here to help

Frequently Asked Questions

View all FAQs
We're here to keep you safe, always.
Visit our Safety Center for guides and tips or report an incident if you need help.
KindGo safety support agent