Privacy Policy
KindGo is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our platform.
Last Updated: May 16, 2025
Data Protection
We protect your data
User Rights
You're in control
Security
Enterprise-grade security
1. Information We Collect
We collect the following types of information to provide and improve our services.
| Data Category | Profile Data | Booking Data | Payment Data | Device Data | Support Data |
|---|---|---|---|---|---|
| Name, Contact, Address | |||||
| Booking & Service Details | |||||
| Payment & Billing Info | |||||
| Device & Usage Info | |||||
| Support & Communication | |||||
| Location Data (Approx.) | |||||
| Marketing Preferences |
1.1 Types of Data We Collect
Profile Data
Name, email, phone number, address, profile photo, and identity information.
Booking Data
Service requests, provider details, schedules, addresses, and communications.
Payment Data
Payment method details, transaction history, invoices, and refunds.
Device Data
Device type, OS, IP address, app version, and usage analytics.
Support Data
Messages, call logs, feedback, and issue details when you contact support.
2. How We Use Your Data
We use your personal data for the following purposes:
Provide & Manage Our Services
Process Bookings & Payments
Communicate With You
Improve & Personalize Your Experience
Ensure Safety & Security
Comply With Legal Obligations
3. Sharing of Data
We do not sell your personal data. We may share it in these limited circumstances:
Service Providers
Third-party partners who help us operate our platform.
Payment Partners
Secure payment gateways and fraud prevention services.
Legal Requirements
When required by law, court order, or to protect our rights and safety.
Business Transfers
In connection with a merger, acquisition, or asset transfer.
4. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.
Account & Profile Data — Kept while your account is active
Booking & Transaction Data — Kept for up to 7 years
Payment & Billing Data — Kept for up to 7 years
Support & Communication — Kept for up to 3 years
Analytics & Device Data — Kept for up to 24 months
5. Security Practices
TLS encryption in transitRole-based access control
6. Your Rights
You have full control over your personal data. You can:
Access
Request a copy of your personal data.
Correction
Update inaccurate or incomplete data.
Deletion
Request deletion of your personal data.
Portability
Receive your data in a portable format.
Objection
Object to processing for specific purposes.
Withdraw Consent
Withdraw consent at any time.
To exercise your rights, contact our Data Protection Officer or use the in-app privacy tools.
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